example: Best Buy
Best Buy somehow can see the future, and believes discretionary spending has already bottomed, and consumers will use their already-maxed-out credit cards to buy more appliances and electronics through the end of 2023 to replace their perfectly-working existing gadgets.
But wait, there's more.
Best Buy is also banking on the artificial intelligence boom to help improve efficiency. The retailer is implementing AI to help summarize calls and streamline the organization's ability to identify trends in consumer complaints.
“This new capability allows our agents to both fully focus on the customer during the call and reduces time between calls, lowering overall costs and improving agent satisfaction,” Barry said.
Don't worry about declining sales. AI will offset that.
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