Please let me know if there is somewhere else I should post. I am managing my dead mother’s estate. And I’m really distressed about the American Stock Transfer dropping the ball. She left a few accounts of stock and I have been trying to pull money out of a particular account since April. I sent AST every single document needed, every detail accounted for. A month after not hearing anything, I called AST and have spoken to several people to check the status. I keep being told that someone will call me back but they don’t.
I also found out that they combined the two accounts that I sent them, and refuse to separate them back out. For tax purposes, it’s very important to me that they are separate accounts. When I asked if they could separate them, I have been told to “write a letter” to the company or “wait until the check comes and then sort it out”. After they are the ones who mistakenly combined them!
I have lost over $50,000 waiting on this paperwork to be completed. I have not been able to rest since my mother died, there is so much more I’m handling with the estate. I just want to get this over with and put it behind me. Is there anything I can do to recoup the money or get them to move this along faster?
TLDR American Stock Transfer making changes to my accounts without telling me, not processing the paperwork I sent, and losing me $50k waiting.
PS- And I completely understand that in this economy I was going to lost some money waiting on the paperwork to get done. But this is on top of the $90,000 I Iost while filing bank paperwork to even get it to AST. It feels like my parents worked so hard to leave me something, and it’s gone.
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