See also a similar story of their fraud/falsehoods in this NY Times article.
Frontline healthcare worker, got Omicron, near death experience, months without work, finally about to return to work, begging for simply waived fees/interest from date I got ill so I could use my card again at all.
CapitalOne: That sounds rough sir. Unfortunately we are unable to waive any of our fees/interest that we charge and are in complete control over. We might be able help if you make a full past due payment today of $357. As a courtesy we will wave a single late fee on your behalf. You should see a ~$30 reduction in your billing statement. Please understand sir this fee waiver is being done as a courtesy and is not part of any standard payment reductions (thanks…)
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